Jan 1, 2022
Yes, it was required reading at the incubator I was at. I thought it was crappy then. I think less of it now!
Written by Debbie Levitt
“The Mary Poppins of CX & UX.” Strategist, Researcher, Architect, Speaker, Trainer. Algorithms suck. Join my Patreon.com/cxcc or Patreon.com/LifeAfterTech