Jan 13, 2022
I think you meant, “How can a CX practitioner and hundreds of other people who questions LS over 10+ years, clapped for this article, highlighted it, and responded agreeing it not see things the way Blake Duerden sees things?”
Because many people read LSU and got what it was saying. Some of you disagree with how we see it. You can certainly keep using these speed-over-quality techniques if you like.