Hi, Giovanni. Thanks for the reply. Yes, this shows the importance of research planning and the quality of our questions. Have you studied that at all? It’s important to learn and practice. No offense to you — many designers haven’t studied this. They tended to think questions are questions, ask them! :)

Start with goals. What do I need to learn from this research to influence product strategy? Design work? Anything else? Now write questions that help you learn those things without being leading, asking more than 1 question at once, and asking people to predict the future (would you use this thing we didn’t create yet). I also ask questions about what they do before and after our system. How did they know they needed this or to do this? What is the decision-making process? Who else is involved? (if this is that type of thing!)

It’s also better to observe. Give people a common task, and see where they start it. How they move through it. What helps them and what slows them down or is difficult. That’s where the magic really is.

Is there a senior specialist researcher where you work? That’s the person to check your questions. If not, look for a mentor or coach who can do it, but only if they have years of specialized experience. I do coach, but not for free. https://deltacx.link/coaching

Good luck!