Debbie Levitt – Medium

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Customers Know You Suck

Customers Know You Suck

The how-to manual for customer-centric product-market fit. Increase satisfaction, conversion, and loyalty.

2022

Stories

Debbie Levitt
in
R Before D

The Deutsche Bahn (DB) App Sets You Up To Be Fined

Deceptive design helped us get a fine on a German train. We want to help you never get that fine.

11 min read3 hours ago

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4

The Deutsche Bahn (DB) App Sets You Up To Be Fined

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4

Debbie Levitt
in
R Before D

What I Thought Was My Achilles Heel is My Biggest Strength

My strength is investigating problems, creating plans, and making change wildly fast. Companies love fast, so you’d think they want this!

6 min read6 days ago

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What I Thought Was My Achilles Heel is My Biggest Strength

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Debbie Levitt
in
R Before D

When Wouldn’t You Want a Fast MVP?

An MVP isn’t recommended if you are entering a mature market. Do users expect something minimally viable? Will that delight them?

7 min readApr 25, 2024

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When Wouldn’t You Want a Fast MVP?

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Debbie Levitt
in
R Before D

A “Democratized” Job Is Easy For AI To Take

Once “everybody” can do any task, even poorly, it’s not a stretch to imagine AI doing similar mediocre or poor work.

7 min readApr 16, 2024

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A “Democratized” Job Is Easy For AI To Take

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1

Debbie Levitt
in
R Before D

Work-Life Balance? Prove it. Empathy? Show it.

My husband and I are currently caregivers for his mother. And we are lucky to work from home. More people should have that flexibility.

4 min readApr 7, 2024

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Work-Life Balance? Prove it. Empathy? Show it.

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2

Debbie Levitt
in
R Before D

The Continuous Discovery Habits of Inspired Lean Startups and Lean UX Sprints (Generic Book X)

Some critical thinking about some of the top biz and tech books of the last 15 years… and how they all say the same thing.

12 min readApr 2, 2024

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The Continuous Discovery Habits of Inspired Lean Startups and Lean UX Sprints (Generic Book X)

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1

Debbie Levitt
in
R Before D

Consequences of Over-Inflated Job Titles

We have seen how over-inflated job titles for UXers in their first jobs hurts them, processes, work relationships, and more.

8 min readMar 20, 2024

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Consequences of Over-Inflated Job Titles

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Debbie Levitt
in
R Before D

Shift From “Product First” to “Product Last”

“Product first” was supposed to deliver what best serves customers. It’s now mostly feature factories & order taking. Let’s fix it.

10 min readMar 19, 2024

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Shift From “Product First” to “Product Last”

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Debbie Levitt
in
R Before D

Can AI Do CX or UX Jobs?

Given where AI is in 2024, your dedication to quality answers the question of how much you’ll replace humans with AI or LLMs.

5 min readMar 13, 2024

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Can AI Do CX or UX Jobs?

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Debbie Levitt
in
R Before D

UX, Stop Believing The Gaslighters

UX practitioners are being gaslit by people inside and outside of UX. It’s time to recognize it, stop believing it, and internalizing it.

8 min readMar 11, 2024

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UX, Stop Believing The Gaslighters

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Debbie Levitt

Debbie Levitt

Book Author

“The Mary Poppins of CX & UX.” CX and UX Strategist, Researcher, Architect, Speaker, Trainer. Algorithms suck, so pls follow me on Patreon.com/cxcc

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