We’re just wrapping up the second annual Concentric conference aimed at those working in CX or UX, or those hoping to.

2020’s event was simple. One really long day, 3 Zoom rooms, join live, videos going up later. No networking. Just go to the Zoom room you want to hear. Our biggest problem was Zoom messed up our account, and we couldn’t hold 3 meetings at once. We had to fix that in the middle of the event.

I swore that wouldn’t happen this year, so I met with Zoom weeks ago to learn exactly how to set up my…

Debbie Levitt

Delta CX author | Customer Experience Strategist, Architect, Speaker, Trainer. “The Mary Poppins of CX & UX.” Learn more at DeltaCX.com.

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