Some of you have been private messaging me to say that many of my predictions have come true. We’ve seen design thinking, design sprints, “everybody’s a designer,” “democratizing” UX research (as in anybody can do it), and Lean UX/do the least UX you can/speed over quality. To lump all of…

I applied to a well-known UX conference that said that one of their 2023 topics would be the democratization of research. I don’t know anybody more against that than I am, so I proposed my new-for-2023 conf presentation, “Don’t Democratize UX Research — And Governance For Those Doing It.” I’m…

When I first published “Customers Know You Suck” in December 2022, Amazon search results looked like this: There appeared to be two paperbacks, one $2 more than the other. People were confused, and messaged me to ask why one was more expensive. In KDP, Amazon’s system for authors and publishers…

We have a recurring (every other Friday) show called, “Practicing Critical Thinking.” Anybody can send in an article, social post, video, or really anything. The live audience and I break it up, ask questions, determine if it’s factual, and judge its value. Some of that is subjective. But for the…

Even good templates, frameworks, and canvasses can produce poor outputs and outcomes based on what we drop into them. But are some templates and canvasses setting us up for failure by being or utilizing poor models? The Lean UX book has its own canvas that deserves a good dose of…

There are many Agile Coaches, Scrum Masters, and others in tech who say that UX is not a job or a role. It might not even be a specialty. They often say that UX is a skill that anybody can have. They usually agree that you need this skill on…

Authors and trainers from Product Management are increasingly pushing the idea that PMs should be doing UX research and/or design. Let’s think critically about the most common reasons we hear for this. …

If you’re going to attend a UX boot camp, here’s how I suggest that you do it. Step 1: Choose Any Boot Camp So far, I have not found one that I have liked. I have not found one that seems to have highly-qualified people teaching the right things the right ways. Boot camps by nature…

And probably doesn’t stop bad actors. I was thinking about this when I tried to do a transaction through escrow.com. They act as an escrow service. …