My Slack community shared this article called, “12 Ways To Fix Your User Interview Questions.” My first reaction to the article was holy cats, I don’t think the “better” questions are good! My second reaction was to check the author on LinkedIn to see how long they’ve done UX research…
Google “service blueprint,” and chances are you will end up with NN/g’s example:
I’m not going to attempt to teach service design or how to create a service blueprint in this article. …
“The Lean Startup” was published in 2011, and introduced or popularized a lot of what is used in tech today, even in non-Lean and non-startup environments.
And it’s time we stopped reading it.
Stop reading it. Stop following it. Stop doing what it recommends. …
Mid-Nov 2021. I thought about taking a small personal loan out to finance a very used camper I was buying. Credit Karma suggested I apply through Best Egg, whoever the heck they are. So I unfroze my credit, and I put in an application.
I agreed to the terms. At…
Nearly all UX education courses, programs, degrees, videos, and more are making the same mistakes. We show people inputs. We show them artifacts, maps, documents, designs, and other completed outputs. We give them some guidelines, tips, do this, don’t do this, try this, consider this, and remember this. …
Here are 5 steps to transform however you’re doing Agile towards Customer-Centric Agile, as I’m calling it. This is “Agile UX” or how we make CX/UX more Agile.
Step 1: Hire Fully Qualified CX and UX Pros to Do CX and UX Work
We’re never going to be Agile if we are giving the wrong people the wrong work. In at least 99.9% of the…
We keep telling ourselves we have to evangelize CX and UX because it should get a seat at the table. A seat it doesn’t seem to have. A seat it has been fighting for for decades.
I hear ya, but I want to throw a new angle at you.
CX is the table.
That’s…
There are some unfortunate behaviors going on at too many companies, and they can be hard to describe. They need a name. I wasn’t sure that “harassment” or “bullying” covered it. “Gaslighting” is designed to be tough to notice, as are many manipulations.
So I checked with a psychologist pal…
Most companies are feature-oriented and Engineering-driven. The typical process is for some people to decide which features we should build for our customers. This is often based on surveys or maybe having a look at some customer support complaints. Product decides which features we’re building and prioritizes their order. …
I have a challenge for every company claiming to care about CX, customer satisfaction, or the user experience. If you are not claiming to care about at least one of these, you can skip this article because it’s not for you (but shame on you!).
Let’s start your company with…
Debbie Levitt
“The Mary Poppins of CX & UX.” DeltaCX.com and Delta CX on YouTube. CX and UX Strategist, Researcher, Architect, Speaker, Trainer.
